Support

If you have technical questions not answered on these web pages or in the EssentialFax Help file, please send an email with your questions to support@essentialfax.com . Be sure to check the EssentialFax FAQ and Knowledgebase pages as well - the most common questions are answered there.

Very important: If you are currently using the program and are experiencing technical problems, doing two things will greatly speed up the support process. In your email:

1. fully describe the problem and
2. be sure to include the information provided when you click Help > Configuration Information on the EssentialFax main menu.

Technical support is available during the 30 day trial period, and for 60 days after the date of purchase. Technical support is provided by email only.

If you have lost your original registration information (name and serial number) please use our Serial Number Lookup Request form.

See the  Version History page for a complete change log.

Technical Support will try their best to solve your problem; but please be aware that, in a certain number of cases, we are simply unable to get EssentialFax to work with a particular combination of modem + hardware + software + phone lines + remote fax. If you have tried all of our standard solutions and are still unable to either send or receive faxes reliably, the equipment is possibly just incompatible with EssentialFax. In this case, we might be unable to suggest anything new for you to try. This is why we choose to allow a 30 day trial period where the software is fully functional.

We do NOT provide support for changing from one version of Windows to another, nor do we provide support for changing computers.

We encourage you to take the full 30 days to fully try EssentialFax out before purchasing.